Frequently Asked Questions
Everything you need to know about shopping, selling, and being part of Built By Us.
General / About Built By Us
Built By Us is a marketplace and community where everything you find is built by women. Every product, service, course, and coaching offer comes from a woman entrepreneur who's building something real. When you shop here, your money goes straight into the hands of women — and when you join here, you become part of a community of women actively investing in each other. It's more than a place to buy and sell. It's an economy built by us, one purchase at a time.
Both — and that's the whole point. The marketplace is open to everyone who shops purposefully; you don't need to be a member to browse and buy. Membership is for women entrepreneurs who want to list their business, get in front of our community, and be part of everything happening behind the scenes — the events, the connections, the referrals, the coaching. One side is where you shop. The other side is where you build.
Two kinds of people. If you're someone who wants your dollars to do more — who'd rather buy from a woman building her dream than a faceless storefront — this marketplace is for you. And if you're a woman entrepreneur ready to grow alongside others who get it, membership is for you. We're for the women doing the building, and for everyone who wants to support them.
Most marketplaces are just transactions. We're a community that happens to have a marketplace. Everything here is women-owned, always. Everything is chosen for quality and craft. And every purchase does more than move a product — it strengthens a real network of women who refer each other, buy from each other, and build together. Other platforms connect you to sellers. We connect women to each other, and connect you to the women worth supporting.
Shopping the Marketplace
Not at all. The marketplace is open to everyone who shops purposefully — browse, buy, and support women-owned businesses without ever signing up for anything. Membership is only for the women who want to sell here and be part of the community behind the scenes.
. Every seller in our marketplace is a verified woman-owned business and a member of our community — so when you see the badge, you know your money is going exactly where you want it to. You're never buying from a faceless storefront here. You're buying from a woman building something real.
More than you'd expect. Our marketplace spans coaching and mentorship, web and tech, marketing and branding, legal and financial services, health and wellness, creative services, courses, and products. Whether you're looking for a business coach, a brand refresh, a wellness practitioner, a course to sharpen a skill, or a beautiful something made by a woman who cares — there's a woman here who does it beautifully.
Because every shop here is its own independent woman-owned business, returns and refunds are handled directly by each seller. You'll find the specific policy on every product or service listing, and any questions go straight to the seller — the woman who made or provides what you bought. If something isn't going the way it should, reach out to us and we'll help you sort it out.
Becoming a Vendor
It starts with membership. Choose the tier that fits where you are, join the community, and you'll be able to set up your listings and start selling in the marketplace — carrying the “Built By Her” badge that tells shoppers you're a verified woman-owned business. From there, you're not just a seller. You're part of a community of women referring, buying from, and building alongside each other.
Yes. Selling in the marketplace is a membership benefit — it's how we keep this a true community of women who are all in, not just a list of storefronts. Your membership gets you your listings and everything else: the events, the connections, the coaching, and the network of women invested in seeing you win.
Whatever you've built. Our marketplace spans coaching and mentorship, web and tech, marketing and branding, legal and financial services, health and wellness, creative services, courses, and products. Whether you offer a service, teach a course, or make something beautiful with your hands — there's a place for you here.
Listing is included with your membership — there's no separate charge to sell. You choose from three tiers, and each one includes a set number of listings along with everything else membership unlocks:
- The Builders — $87/quarter or $290/year — list up to 2 products or services
- The Innovators — $177/quarter or $590/year — list up to 4
- The Inner Circle — $477/quarter or $1,590/year — list up to 6, plus priority “Featured” placement
The higher your tier, the more you can list and the more visibility you get across the marketplace, our socials, the blog, and the email list.
Directly, on your own terms. Built By Us doesn't sit in the middle of your sales — payments run through your own platform, so the money goes straight to you the way it already does in your business. You keep control of your checkout, your customer relationship, and your income.
For your first six months, no — you keep 100% of every sale while you get established in the marketplace. After that, a commission applies to help us keep growing the marketplace and putting your business in front of more women who want to buy from you: 15% for Builders and Innovators, and 12% for Inner Circle members. Your membership covers your place in the community; the commission only kicks in once you've had half a year to build.
All of it. Digital products, courses, services, coaching, and physical goods all have a home here — our categories are built to hold everything women make and offer. Sell what you do best, however you deliver it.
Membership
Everything it takes to build alongside other women. Every membership gives you full access to the platform and marketplace, your own vendor listings under the “Built By Her” badge, and entry into our community — the forums, the connections, and our full lineup of member events: The Referral Room, She Owns It, The CEO Circle, and Let's Build Together. From there, the higher your tier, the more you can list and the more visibility and access you unlock. You're not just joining a marketplace. You're joining a community of women invested in seeing each other win.
It comes down to how much you can list and how much visibility and access you get.
- The Builders — the foundation. Full platform and marketplace access, up to 2 listings, member-only events, and a spot in our annual promotional email roundup.
- The Innovators — more reach. Everything in Builders, plus up to 4 listings, a “Meet Our Members” feature on our Instagram and blog, the chance to go live to our 17K community, an Innovator badge, and access to goal-setting workshops with Hillary and Bri.
- The Inner Circle — all in. Everything in Innovators, plus up to 6 listings, priority “Featured” placement, monthly expert workshops, monthly hot-seat coaching with Hillary and Bri, a private Inner Circle community, a featured “She Built It” interview to our 17K, quarterly sponsored event hosting, the lowest vendor commission, and more.
Yes — your membership grows with you. As your business changes, you can move up a tier to unlock more listings, visibility, and access, or move down if you need to. To make a change, just reach out through our Contact page and we'll take care of it for you.
You can cancel anytime, and you'll keep full access through the end of your current billing period. Because we bill quarterly and annually, memberships aren't prorated or refunded mid-term.
Yes — every tier, from Builders on up, includes full access to the marketplace and the community. No matter where you start, you can list your business, join the forums, and show up to member events. The difference between tiers is how much you can list and how much extra visibility and access you get — not whether you're in. Everyone's in.
Community & Support
So many ways — connection is the whole point. Inside the community you'll find member forums where women swap referrals, ask for help, and cheer each other on. Beyond that, our events are built for real connection: The Referral Room for networking and warm introductions, She Owns It to celebrate each other's wins, The CEO Circle for coaching and hot seats with Hillary and Bri, and Let's Build Together for virtual coworking. Show up, introduce yourself, and start building — this is a community of women who genuinely want to know you.
We do. Coaching is woven right into membership, led by Hillary and our Head of Coaching, Bri Seeley. Innovators get access to goal-setting workshops with both of them, and Inner Circle members get monthly expert workshops plus monthly hot-seat coaching directly with Hillary and Bri. And that's on top of the everyday mentorship that happens naturally here — women further down the road sharing what they've learned with women just getting started.
We're here for you. Reach out anytime through our Contact page and a real person on our team will help you sort it out — whether it's your account, your listings, a purchase, or anything else. This is a community, so you'll never be talking to a wall. Just ask, and we've got you.